Before joining UCL, Rouba held postdoctoral positions at the University of Montreal and McGill University. She has a doctoral degree from the department of Industrial Engineering and Operations Research of Columbia University (2010), which was supervised by Professor Ward Whitt.
Rouba’s research interests lie in stochastic modelling applications to service systems, especially call centers and healthcare systems. In particular, she is interested in applying queueing-theoretic methods and numerical tools, such as simulation modelling and data analysis, to problems relating to the operational management of service systems.
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